We wish to ensure your complete satisfaction while shopping on klappskincare.com and we will gladly accept your return purchased on klappskincare.com within 10 days of purchase. Unfortunately, we do not offer exchanges. If you choose to return an item(s) from your klappskincare.com order, we ask that you cover the return shipping charges. We are unable to accept CODs (Cash on Delivery) for returned merchandise.

In case of damaged, defective, or incorrect items, please contact us immediately for assistance by email.

Refunds are made to the original form of payment.

Return Procedure

By email.  Please write your order ID, the product name, the quantity, and the reason for each product returned.

  • Carefully pack your return in the original packaging to prevent damage during transit.
  • If a Gift Set is being returned, all products in the Set must be returned.
  • If your order contained a gift with purchase, all products composing the gift with purchase must be returned along with the items you wish to return.
  • Send the package back to us with the carrier of your choice (we suggest registered mail) to the following address:
  • KLAPP skincare USA Customer Service